Frequently Asked Questions (FAQs)
Order & Shipping
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also track your order by logging into your account on brandywomens.com and viewing your order history.
What shipping methods do you offer?
We offer standard and express shipping options within Australia. Delivery times and costs will be calculated and displayed at checkout based on your location.
Do you ship internationally?
Currently, we only ship to addresses within Australia.
My order says delivered, but I haven’t received it. What should I do?
First, please check with other members of your household or your neighbors. Then, double-check the delivery address on your order confirmation. If the item is still missing, please contact the carrier directly using the tracking number provided. If you need further assistance, please reach out to us through our contact form on brandywomens.com.
Can I change or cancel my order after placing it?
We process orders very quickly to ensure fast shipment. Once an order is placed, we are unable to make changes or cancellations. If you no longer want the items, you can return them for a refund once received, provided they meet our return policy conditions.
Returns & Exchanges
What is your return policy?
We accept returns for a full refund within 14 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, we cannot accept returns on face masks, jewelry, or accessories.
How do I start a return?
All returns must be initiated through our online portal. Please visit the Returns & Exchanges section on brandywomens.com and follow the instructions. You will need your order number and email address.
How long does it take to process a refund?
Once we receive your return and inspect the items, we will process your refund to the original payment method. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.
Do you offer exchanges?
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
Products & Sizing
What is brandywomens.com’s sizing?
Our clothing is designed to fit a range of body types. Most items are “one-size” and are designed to fit a US size 0-4. Some items, like certain tops and bottoms, are available in specific sizes (e.g., XS, S). Please refer to the individual product measurements on each item’s page for the best fit guidance.
Are your products true to the images online?
We strive to represent our products as accurately as possible. However, slight variations in color or texture may occur due to individual monitor settings and photography lighting.
Account & Website
How do I create an account?
You can create an account during the checkout process or by selecting “Create Account” in the header of brandywomens.com.
I forgot my password. How can I reset it?
Click on the “Log In” link and then select “Forgot your password?” Enter your email address, and you will receive instructions to reset your password.
How can I update my email preferences or unsubscribe?
You can manage your subscription preferences by clicking the “Unsubscribe” link at the bottom of any promotional email you receive from us, or by contacting us via the form on brandywomens.com.
General
Where can I find more information or get help?
For all other inquiries not covered in these FAQs, please use our dedicated contact form on brandywomens.com. Our customer service team is happy to assist you.